You may exchange or return the product within 14 calendar days from the day of receipt. The consumer has the right to request an unjustified refund, which is not subject to restrictions and is subject to conditions. The money refunded must include the shipping costs paid by the consumer for the purchase of the goods. You will need to provide us with an IBAN account exclusively from Alpha Bank, Eurobank and Piraeus bank and the name of the beneficiary. WE DO NOT COOPERATE WITH THE NBG NATIONAL BANK. This process is done via email after you have contacted us and informed us about the return of the product and the amount.
In case the customer wishes to change the size, design or color, the shipping costs for the parcel to come to us are at the customer's expense. The costs to get the parcel back to him are borne by us. We do not know the exact cost as each courier company has a different charge. It also depends on the weight and volume of the parcel. But usually the amounts range from 5€ to 11€.
In case of a change due to our mistake the charge is ours and the change is done hand in hand with the courier, so you give the wrong product you have received and receive the right one at the same time. All this will be done after you have informed our company of any change you want to make. In the case of a complete return of the product, the shipping costs are borne by the sender, i.e. the customer.
In case of change by our mistake the charge is ours and the change is done hand in hand with the courier, i.e. you give the wrong product you have received and you receive the right one at the same time. All this will be done after you have informed our company of any change you want to make. In the case of a complete return of the product, the shipping costs are borne by the sender, i.e. the customer.
NO RETURNS AND CHANGES TO UNDERWEAR ARE ACCEPTED FOR HYGIENE REASONS.
You must inform us that you wish to cancel your purchase. It is not enough to simply return the products. The product must be accompanied by all the necessary documents proving the transaction (Retail Sales Receipt, Delivery Note, etc.). Before the expiry of the withdrawal period, the consumer shall inform the supplier of his decision to withdraw from the contract in writing or electronically.
The consumer has exercised the right of withdrawal within the withdrawal period if the notice of exercise of the right of withdrawal is sent by the consumer before the expiry of the period. The consumer bears the burden of proving that he has exercised the right of withdrawal. The supplier shall refund any payment received from the consumer without undue delay and in any event within 14 calendar days of the day on which the supplier was informed of the consumer's decision to withdraw from the contract.
The supplier shall make the refund referred to in the first subparagraph using the same means of payment as those used by the consumer for the original transaction, unless the consumer has expressly agreed otherwise and provided that the consumer does not incur any costs arising from the refund. By way of derogation from the first paragraph, the supplier is not required to reimburse additional delivery charges if the consumer had expressly chosen a mode of delivery other than the cheapest standard mode of delivery offered by the supplier.
PRESTIGE complies with the Code of Conduct of the Greek eCommerceAssociation (GRECA) which defines the minimum rules of professional ethics and ethical conduct that must be observed both towards the consumer and between the various businesses selling products/services through digital channels.
The trader must refund your money within 14 days of receiving the cancellation request. However, they may delay to refund you if they do not receive the goods or a receipt for the return. The money refunded to you must include the shipping costs you paid when you made your purchase. However, the merchant may charge you additional shipping costs if you have requested non-standard delivery (such as emergency delivery).
You should contact our company to inform us of your intention to exchange or return the product. You can contact us either by phone at 6907724050, electronically through the contact form on our site, by fax at 210 - 2531366 or by e-mail at email@example.com.