Terms and conditions of use
These terms and conditions govern the use of this website (hereinafter referred to as the "Website") and must be deleted before use. These terms and conditions apply to all visits to and use of the Website, as well as to information (including, but not limited to, text, graphics, photographs, images, animation, audio, illustrations and software) and the services (collectively "Content") provided to you on or through its website. By accessing and using the site, you give your approval to these terms and conditions as a whole, in addition to any law or regulation applicable to the site, the Internet, and/ or World Wide Web. If you do not agree with these terms and conditions as a whole, you must leave the site and make no further use.
2. SITE AND CONTENT PROPERTY
The site belongs and is used by PRESTIGE COLLECTION DIK YUSUF AGNATYUS. The content of the site is owned by Prestige Collection Dik Yusuf Agnatyus (Prestige Collection) or affiliated companies, its licenses and/ or content suppliers. All forms of the site, including, but not limited to it, general design and content, are protected by the (commercial) presentation form, copyright, moral rights, brand, the right of plan (registered or not) and Other laws on copyright rights. In addition to being explicitly allowed in the context or other agreements with PRESTIGE COLLECTION, no part of the site or content is allowed to be copied or broadcast through any media and the site, its contents and all relevant rights will remain exclusive property of the competent member of the PRESTIGE COLLECTION group or its beneficiaries.
Copyright for the content, as a whole, belong to PRESTIGE COLLECTION. It is not permitted to modify any of the materials and you may not copy, distribute, transmit, demonstrate, perform, reproduce, publish, grant permission, create derivatives, transfer or sell any content. In addition to being explicitly allowed under copyright law, you may not reuse any content without the prior express consent of PRESTIGE COLLECTION. You are not allowed to remove any copyright, trademark or other property information from the content on the site.
All Prestige Collection products used on the site are brands or brands of PRESTIGE COLLECTION, unless otherwise stated. You are not allowed, without prior explicit license of PRESTIGE COLLECTION, to copy, reproduce, republish, load, mail, transmit, distribute, or modify the PRESTIGE COLLECTION Group trademarks in any way, including and any other site or computer network environment, in advertising or the disclosure of any kind.
5. DISCLAIMER OF LIABILITY
PRESTIGE COLLECTION does not represent or warrant that the content of the website is accurate, complete, error-free or that access to the website will be uninterrupted, that any defects in the website will be corrected or that the website or the server that hosts it is free of viruses or other harmful elements. Furthermore, PRESTIGE COLLECTION does not make any comments or guarantees in relation to the use of the website and/or its content in terms of correctness, adequacy, usefulness, timeliness, reliability or otherwise, in any case as defined by law. PRESTIGE COLLECTION reserves the right to suspend, withdraw or modify all or any part of the site at any time without notice and without incurring any liability claim.
6. LIMITATION OF LIABILITY
Your use of the site is at your own risk. Neither any PRESTIGE COLLECTION group company nor any of their officers, directors or agents or any other party involved in creating, producing or delivering the site will be liable for any loss or damage including, but not limited to, direct, indirect, special or consequential damages whether in contract, tort (including negligence) or otherwise. PRESTIGE COLLECTION acknowledges that nothing in these terms and conditions shall exclude or limit its liability for death or personal injury caused by its negligence or fraud.
7. BAD USE OF THE WEBSITE
You are prohibited from using the Site to post or transmit any material that is or may be threatening, false, misleading, defamatory, libelous, indecent, obscene, pornographic, abusive, illegal or any material that could constitute or encourage conduct that would be considered a criminal offense, violate the rights of any party or that might otherwise give rise to civil liability or violate any law. The use of the website for advertising or commercial purposes is also prohibited.
8. DISCLAIMER - USER PARTICIPATION
PRESTIGE COLLECTION may make it possible for others to see and distribute content generated by you, for example through e-mails and sending cards to other persons. In using such services, you agree that PRESTIGE COLLECTION is acting only as a passive means of distribution and is not responsible and liable for the content of communications and materials generated by you or other users. PRESTIGE COLLECTION reserves the right, in its sole discretion, to block and remove any communications and materials it deems not in accordance with these terms and conditions, or otherwise unacceptable to PRESTIGE COLLECTION.
9. USE OF THE WEBSITE BY CHILDREN
If you are under 16, you must ask a parent or guardian's permission before:
- email the website, or ask us to email you anything
- send us any information
If you continue to use the website and the services offered, you confirm that you have obtained the permission of a parent or guardian to do so.
10. SUBMISSIONS NOT REQUESTED
Except where expressly stated otherwise, PRESTIGE COLLECTION will not accept any unsolicited submissions through this website.
PERSONAL DATA PROTECTION POLICY
1. INTRODUCTION/PERSONAL DATA
The protection of personal data is important to PRESTIGE COLLECTION. This statement contains PRESTIGE COLLECTION's information policy, including the type of data we may collect and maintain, how it is used and with whom we share that data. It also explains how you can contact us if you have any questions or concerns about your personal data.
In general, it is possible to access and use our websites without providing your personal data. But in cases where personal data is collected, it is used primarily to better provide the services you have requested and to improve the way PRESTIGE COLLECTION serves you by making appropriate use of the information. Further, we may also use this information to occasionally send you information about PRESTIGE COLLECTION products and services that we think may be of interest to you. We will not share or distribute any of the information you provide to us without your consent, unless required by law.
Personal data protection
The collection, storage or processing of data that the law describes as sensitive, i.e. data concerning racial or ethnic origin, political opinions, religious or philosophical beliefs, membership of an association, union or trade union, health, social welfare and data relating to criminal prosecutions or convictions is not permitted unless the terms and conditions set by the law and the Personal Data Protection Authority are met. The collection, processing, maintenance and use of other personal data is only carried out when permitted by the applicable legal framework and always in accordance with the terms provided by it.
In order to carry out your transactions in our online store and to be able to contact you, you will be asked for some personal information such as your full name, email address etc., the type of card, cardholder's name, card number, expiry date and CVV number. In particular, our business may collect the following information: contact information related to full name, including email address, demographic information such as postal code, preferences and interests or other information related to customer surveys and/or offers. For an exhaustive list of the cookies we collect see below under "cookies".
What we do with the information we gather: We require this information to understand your needs and to provide you with a better service, in particular for the following reasons: Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information that we think you may find useful, using the email address you have provided. From time to time, we may also use your information to contact you for market research purposes. We can contact you by email, telephone, fax or post. We may use the information to tailor the site to your interests.
Security: we are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online. If you believe that any information or personal data we hold about you is incorrect or incomplete, please write to us or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
The personal data of users sent electronically to the website remain confidential and are not transmitted or disclosed to third parties, except that they may be disclosed to the employees who will process the orders or to the employees used by the data controller of the website and to whom he has entrusted the provision of his services, as well as to data officers and administrators to whom the data controller has provided an updated list of the website's data.
Users of the website are not obliged to provide their personal data, however, if they do not do so, the provision of the requested service may be prevented. Users of our website reserve the right to check their personal data and correct them, as well as to exercise the rights of information and objection provided for in Articles 11 to 13 of Law No. 2472/1997.
Exceptionally, without the prior consent of the subscriber or user, location data may be processed by providers of a public network or publicly available electronic communications service in order to provide the authorities responsible for dealing with emergency situations, such as law enforcement authorities, first aid and fire-fighting services, with the information necessary to locate the caller and only for that purpose. Personal data may also be provided to competent police, administrative or other authorities upon their legitimate request.
2. DATA STORAGE AND SECURITY
The data may be transferred, stored and processed within or outside the European Union and anywhere in the world, but will not be disclosed to anyone outside PRESTIGE COLLECTION, its affiliated companies or other companies that provide assistance and support services to PRESTIGE COLLECTION customers. We adopt security measures to protect your personal data against access by unauthorized persons and against unlawful processing, accidental loss, destruction and damage. We will retain your personal data for a reasonable period of time or as long as required by law. This information will be treated in accordance with Directive 95/46/EC of the European Parliament, in accordance with the national laws enacted subsequently to the Directive.
3. YOUR CONSENT
PRESTIGE COLLECTION may use "cookies", which are small amounts of information that we store on your computer. Most Internet browsers can be set to notify you when you receive a "cookie" (which allows you to decide whether or not to accept it) or to reject all "cookies". If you choose to reject "cookies" from this site, certain features may not be usable by you.
If you have not set your browser to reject "cookies", our system will distribute "cookies" to your computer when you visit this site. The "cookies" make it easier for you to use the site during future visits, for example, by reducing the amount of information that needs to be entered if you have previously provided it to us. They also allow us to monitor your use of the site and tailor its content for you.
You have the right to see the information held about you and you can ask us to make any necessary changes to ensure it is accurate and up to date. If you wish to do this, please contact us. We are entitled by law to charge a fee to offset our costs in relation to providing details of the information we hold about you.
The availability indicated on our products refers to the quantity of our products in our eshop warehouse. However, there is a possibility that a product is the same or similar in our central warehouse, so we can bring it to you from there. So, in case of a possible order, there is a possibility that we will inform you before your order is shipped for a possible replacement of the product that will not be available.
You can exchange or return the product within 14 calendar days from the day you receive it.
The consumer has the right to request an unjustified refund, which is not subject to any restrictions and is subject to conditions.The money refunded will include the shipping costs paid by the consumer for the purchase of the product.
The product must be accompanied by all the necessary documents proving the transaction (Retail Sales Receipt, Shipping Note, etc.)
You must contact our company to inform us of your intention to change or return the product. You can contact us either by phone at 690 7724050, electronically through the contact form on our website, by fax at 210 - 2531366 or by e-mail at firstname.lastname@example.org.
The consumer has an inalienable right of unjustified and unclaimed withdrawal in accordance with the provisions of the applicable legislation, within the legally prescribed period of fourteen (14) calendar days, starting from the time of receipt of the order, which must be proven.
Before the expiry of the withdrawal period, the consumer informs the supplier of his decision to withdraw from the contract in writing or electronically. The consumer has exercised the right of withdrawal within the withdrawal period if the notice of exercise of the right of withdrawal is sent by the consumer before the expiry of the period. The consumer bears the burden of proving that he has exercised the right of withdrawal.
The supplier shall refund any payment received from the consumer without undue delay and in any event within 14 calendar days of the day on which the supplier was informed of the consumer's decision to withdraw from the contract.
The supplier shall make the refund referred to in the first subparagraph using the same means of payment as those used by the consumer for the original transaction, unless the consumer has expressly agreed otherwise and provided that the consumer does not incur any costs resulting from the refund.
If for any reason you are not satisfied with your purchase, our company gives you the option of refunding your money or exchanging the product with any other product you wish. Contact us by phone 690 7724050 and let us know about the return. Please note that the Shipping Charges are also refundable along with the value of the product.
PRESTIGE complies with the Code of Conduct of the Greek eCommerce Association (GRECA) which defines the minimum rules of professional ethics and ethical conduct that must be observed both towards the consumer and between the various businesses that sell products/services through digital channels.
How to cancel a purchase
You must inform us of the cancellation of your purchase. It is not enough to simply return the products. You can inform us of the cancellation of your order by phone and email. The trader must provide you with a standard withdrawal form which you can use to inform them of your decision, but you are not obliged to use it. You can inform the trader at the same time as you return the goods, for example, by adding a written statement to the goods you are returning by post, by sending an email or by completing an online returns form on the trader's website.
Shipping costs: the return is made by your own means and cost within 14 calendar days from the day of your relevant Declaration for Withdrawal (either you return it to the point we indicate to you, or you send it with a carrier).
Check & Refund: the trader must refund the money to you within 14 days of receipt of your cancellation request. However, they may delay refunding you if they do not receive the goods or a receipt for the return. The money refunded to you must include the shipping costs you paid when you made your purchase. However, the merchant may charge you additional shipping costs if you have requested non-standard delivery (such as emergency delivery).
For the refund in the context of a product return:
- If the payment had been made by you using a Credit or Debit Card, our COMPANY is obliged to inform the Bank of the cancellation of the transaction and the Bank will proceed according to the terms stipulated in the contract signed between the customer (you) and his/her Bank. After such notification, the COMPANY shall not be responsible for the implementation of the terms of the aforementioned contract between the client and the Bank, as well as for the time and manner of execution of the counterparty of the said transaction.
- In the event that the payment of the price has been made by cash or cash on delivery, in order to be reimbursed the said amount, you will indicate from your side a Bank account (sending proof that you are the beneficiary of it) to which the reimbursement of the price of the product will be made by deposit. The shipping costs paid by the consumer at the time of purchase of the product will be refunded.
All goods include VAT 24%. The company has the right to have a different price in colour or size of the same product.
The customer is always informed about the availability of the product before starting the order.
The data stored has to do with 2 areas:
The creation and maintenance of a customer account in our online store in order to facilitate the user's roaming, the immediate placing of orders and the monitoring of orders.
The data stored is used strictly for the execution of orders.
Sending a message through the contact form where the customer enters his details in order to enable us to respond to his message.
How to send
The shipment of the products is made by the ELTA COURIER PORTA-PORTA and delivery is estimated in 1-3 working days from the date of purchase.
Shipping costs and cash on delivery
The shipping costs are 1.90 one euro and ninety cents and the cost of cash on delivery is 4.40 four euros and forty cents. For purchases over forty forty euros the shipping costs are free of charge.
Encryption software is used to protect the data transmitted through the Website. The decryption of your data is extremely strong and is considered practically inviolable.
If any dispute arises from the transaction between us, you can send us a request or email or call us and if we are unable to resolve it, you can contact the Electronic Dispute Resolution platform via the internet, at webgate.ec.europa.eu/odr/ which is directly linked to the competent independent authority "Consumer Ombudsman" (www.synigoroskatanaloti.gr). On this platform you can submit a request for the resolution of the dispute and our company will subsequently be contacted by the competent authority via our email.
We also bring to your attention that our Company acknowledges in good faith the advisory nature of the decisions of the Authority that will be seized and has not committed itself to the enforceability of these decisions. In any case of non-conciliatory resolution of the dispute through the HED platform, the civil courts shall have jurisdiction.